In order to help improve your customer experience through simple data backed advice, Arc, a product of Union Code Inc., needs to work with your Slack and Google Analytics accounts.
We use SSL (Secure Sockets Layer) encryption and HTTPS (Hyper Text Transfer Protocol Secure) for all cross-server communication to make sure your personal data stays personal.
What personal information do we collect?
Arc currently collects basic information from your Slack and Google Analytics profiles. Arc does not store any messages or account activity from you or your team in any channel.
What do we use your information for?
Any of the information we collect may be used in one or more of the following ways:
To improve Arc and the Slack integration
We are always improving our products and any information we gather will be used to help improve the customer experience for Arc. If you ever have any questions or feedback please let us know: firstname.lastname@example.org
To improve customer service
We will do everything we can to make sure you are happy with Arc. Any data that we collect will help us identify issues in our services or improve our communication.
To send emails about product improvements or changes
If Arc is changing, we want to let you know. We will reach out to you with details on what is changing and how it will affect you. We can also reach out to see how you are using Arc.
Note: Every email we send will have a simple unsubscribe link, so if you don't want to hear from us, you don't have to.
What don't we use your information for?
We will never share, disclose, sell, rent, or otherwise provide your information to other companies for the marketing of their products or services.
How do we protect your information?
All Arc data is encrypted using SSL (Secure Sockets Layer)/TLS (Transport Layer Security) when transferred between our servers and your browser. Whenever data is sent, it is transferred using HTTPS (Hyper Text Transfer Protocol Secure). We also encrypt and safely transfer all data between our internal services.
All Arc data is backed up daily. The backups are redundantly stored across multiple facilities and multiple devices in each facility via Amazon S3. Please refer to the Amazon S3 information page for more details.
All credit card transactions are processed using secure encryption and we never store your credit card information.
Even with our precautions, no method of transmission over the Internet or method of electronic storage is 100% secure. We do everything we can to protect your personal information and will contact you if there is ever an issue with your information security.
Cross Border Information
Arc uses third party services, such as Amazon AWS, to improve the experience for our customers. These partnerships may result in the transfer of personal information from one country to another within the limits and subject to the requirements of applicable laws. Whenever personal information is transferred outside of the country, it will be processed in accordance with the principals of this policy and privacy legislation.
Access to your personal information
You retain all rights to your personal information and can access it anytime. In addition, Arc will take reasonable steps to allow you to correct or delete information that is inaccurate or incomplete.
Removal of personal information
Arc will keep personal information only as long as it remains necessary or relevant for the identified purposes or as required by law. Arc will maintain reasonable and systematic controls, schedules and practices for information and records retention and destruction which apply to personal information that is no longer necessary or relevant for the identified purposes or required by law to be retained. Such information will be destroyed, erased or made anonymous.
If you have any questions about your personal information or this policy, please contact:
Chief Privacy Officer