Help & Support
What's Arc all about?
Arc summarizes Google Analytics activity and sends it to your Slack team. The summaries are simple and written for anyone to understand - not just analytics experts.
How do I add Arc to my Slack team?
Great question! The simple answer is to click on Slack’s super awesome Add to Slack button.
Can I send Arc summaries to multiple Slack channels?
Yep! Each summary can be sent to a specific Slack channel.
You can add Slack channels from your profile in the top-right corner of the dashboard:
Can I use multiple Google accounts with Arc?
Most definitely. You can add as many Google Analytics accounts as you want. Each account is private to you, so the only Google Analytics account information visible to your team is what you associated with a summary.
Does Arc work with both public and private Slack channels?
Arc works with both public and private Slack channels. But, if you change a channel from public to private you could run into a problem where Arc stops sending your messages to your newly private channel.
To keep receiving your Google Analytics summaries after you've changed a Slack channel to private:
- Log into the Arc dashboard
- Go to the Channels tab
- Add your newly private Slack channel
- This will grant Arc new permissions to send messages
- Go to the Summaries tab
- Select a summary that uses your private channel
- Select the Preview in Slack link to ensure messages are sending properly
This should ensure your summaries still send to your private channel. If you run into any issues please reach out to firstname.lastname@example.org.
Can anyone on my team manage Arc?
Totally. Anyone on your Slack team can manage Arc. The summaries and Slack channels are visible to everyone. However, Google Analytics accounts are private to you because they may have personal information.
When does Arc send the summaries?
Arc grabs the timezone from your Slack team account and wakes up bright and early to prepare your summaries. Unlike that cable guy who never showed up, you can count on Arc to be ready around 9:00am.
You can change the timezone using the drop-down at the bottom of the dashboard.
What does audience and behavior performance mean?
Audience and behavior are two category titles Google Analytics uses for metrics. Weekly and monthly summaries now include metrics from both of those categories.
How does Arc determine if my site is doing better or worse?
We look at your audience and behavior/engagement analytics and use a weight average algorithm to compare performance between weeks or months.
What's the difference between behavior and engagement?
Nothing at all! Google Analytics tracks behavior and how your users are engaging with your content. Arc is conversational, so we call it engagement because that's what we'd say to our team!
What Google Analytics metrics does Arc support?
We're always adding new Google Analytics metrics to Arc. We currently support:
- New Users
- Page Views
- Bounce Rate
- Average Session Duration
- Goals Completed
- Goal Conversion Rate
- E-commerce Conversion Rate
- E-commerce Revenue
If you have a burning need for a new metric, send it over to us. We can work on getting it added!
Does Arc support Google Analytics alerts?
What does people mean in my new summary?
People are unique visitors that come to your site. Google calls them users, but that isn't very descriptive. 1 person = 1 unique visitor, as simple as that!
We talked more about why we added people on our blog, take a look!
What are insights, interactive, and raw data reports?
Insights give you the story behind your analytics. Arc looks through your analytics and tells you how you're performing or shows you metrics that are important to your site right now. Insights can save you time and money while giving you information to help make better decisions.
Interactive reports deliver a quick, scannable snapshot of your metrics which can easily expand when you click on them. The expanded view gives you a graph with a clear sentence that describes and visualizes how your website is performing.
Raw data doesn't have any analysis. Arc makes sure the data from Google Analytics is easy to read. No fancy description of your performance, just the metrics you need to do your own analysis.
Does Arc read my Slack messages?
Nope, Arc doesn’t want to know what your team’s planning for lunch or the latest juicy office gossip. All she wants to do is help simplify your Google Analytics.
How does Arc keep my personal information safe?
Is Arc still in beta?
Not anymore! The Arc beta ended on August 3rd 2016. You can still use Arc for free, but you can only create one summary. The Paid Plan lets you have more summaries and you can access new features as soon as they're released.
If you were one of our early users, you probably won't notice much of a difference right away. That's because we've grandfathered in all of our beta users! You can upgrade to a new plan whenever you want. If you never feel like upgrading, your access to Arc will stay the same. It's just our way of saying thank you to everyone who has been with us from the start and given us such great feedback!
How much does Arc cost?
Take a look at our pricing page. Everyone starts on the Free Plan to make sure that Arc provides value to your team. From there, you can upgrade at any time!
Does Arc offer a discount for non profit or education organizations?
Yup, we sure do! We're in the process of creating a fancy new section for our site, but for now you can email us details about your organization and we can offer a 50% discount on our Paid Plan!
Who is Union Code?
You, my friend, have a keen eye. Not everyone notices the subtle references back to Union Code. We are the company responsible for creating Arc. We are focused on creating simple tools to help remote teams work more effectively.
Where can I ask a question?
We love questions!
Where can I request a feature?
We love feature requests!
Where can I report an issue?
We love closing issues! I bet you can tell where this is going... yep!
We’re a small company making simple software to solve real problems for real people. So, please reach out to us with any feedback or questions. We always have time to talk, even if it's to chat about the weather or how bots are slowly taking over the world.
How do I send feedback about Arc?
You’ve got two options:
1. Inside Slack, you can use a slash command to send us a friendly message:
2. Outside of Slack, you can shoot an oldschool email to email@example.com.